GARTNER’S 2016 MAGIC QUADRANT FOR THE CRM CUSTOMER ENGAGEMENT CENTER

In a new report, Magic Quadrant for compromise Center Customer CRM 2016, Gartner examines the global market for customer service and support global applications of case management, trouble ticketing and resolution problems for organizations with as large as 20,000 agents CEC. In it we will see how Gartner believes that the current ecosystem of technologies CCA.

Gartner reports that it has reemphasized the new CRM features including mobile support, real-time analysis, specific industry functionality and workflow, the context mining, based on scalable cloud systems, commitment social media, suggested next action of the agent, multimodal capabilities, and co-browsing.

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